PRINT RENEGADES TERMS & CONDITIONS

Agreements made by working with us.

Quotes and Estimates

Pricing calculators on this website are provided for estimation purposes only and do not constitute a binding quote. We make every effort to provide accurate estimates, but please note that the actual cost may vary based on a number of factors. If you submit a request for an estimate or quote via email, we will do our best to respond within 24 hours on most business days (excluding major federal holidays).

However, please note that our response time may vary depending on the complexity of the request and the volume of inquiries we receive. Any quote provided to you is subject to change based on factors such as the scope of the project, the availability of resources, and other relevant considerations. We will inform you promptly of any changes to the quote. Once you have received a quote, it will remain valid for 15 days from the date of creation, unless it has been approved as an invoice and a deposit has been paid. After this time, we reserve the right to adjust the quote as necessary to reflect any changes in circumstances.

Order Processing & Deadlines

We take deadlines seriously and will always communicate clearly about timetables and required approval/artwork/payment cut-off times to ensure that we can meet any requested deadline. However, it is the client's responsibility to submit all order requirements by the stipulated cut-off times, especially in the case of rush orders. Please note that Print Renegades (PR) cannot be held responsible for order delays or missed deadlines caused by failure to promptly submit payments, approvals, and/or necessary artwork. It is important to ensure that all required materials are submitted in a timely manner to avoid any delays.

While we will always do our best to respond to calls and emails regarding rush orders as quickly as possible, there may be times when other customers and/or job duties require our attention. If a deadline is approaching and you have not heard from any PR team members, please follow up with us to ensure that we are aware of your deadline and can prioritize your order accordingly. To ensure that we can create an accurate invoice and provide a payment link for the required deposit to meet order cut-off times, please allow sufficient time for us to process your order. Rush orders may require expedited processing, which may incur additional fees that will be communicated to you prior to proceeding with the order.

Artwork Requirements

Print Renegades cannot be held responsible for the final quality of a print due to poor quality artwork provided by the client. While we can work with most provided file types, the final results of any printed material can only be as good as the quality of the original artwork. Please ensure that all artwork is finalized before placing your order. Please note that Print Renegades does not provide graphic design services. We can prepare final artwork for print, but an additional fee may apply for more elaborate color separations or adjustments that your file might require.

For best results, we recommend providing an Adobe Illustrator vector file or a layered, 300dpi Photoshop file that is already saved at the final print size. These file types will ensure the best possible output. We strongly discourage providing hand-drawn images, images downloaded from the internet, or screenshots/photos taken on your mobile device. If we foresee any issues with your artwork, we will inform you as soon as possible to ensure that any necessary adjustments can be made.

Artwork Approval / Mockups

Print Renegades will create detailed visual representations for clients to approve prior to proceeding with any production order, except for individual DTG samples. These mockups will be photoshopped approximations of what the provided graphics will look like on specified garments at the dimensions, ink colors, and placements selected. They will also outline total quantities, decoration methods, and any special instructions. Any adjustments to your order must be voiced prior to mockup approval. Once approvals are given, your job will be printed as indicated.

Please note that Print Renegades is not responsible for any details that may have been overlooked prior to final approvals. Additionally, Print Renegades cannot assume responsibility for any production decisions, such as placements, colors, or sizing, that have been left to our discretion and that you may ultimately be unhappy with.

Changes to an Order

Before collecting any payments via our invoicing software, orders will be presented for approval, and clients should carefully review the order to ensure that it is accurate and complete. If any changes to the order are or may be required, the client should not approve the invoice. Once an invoice is approved, production processes are triggered to begin, and no changes will be allowed. In exceptional circumstances, changes may be granted, but such changes may affect previously agreed-upon pricing and order completion dates. Additional costs, such as restocking fees, shipping costs, and screen burning costs, may also apply. To request changes to an approved order, clients should contact Print Renegades as soon as possible. We will do our best to accommodate changes if circumstances allow, but we cannot guarantee that changes will be possible.

Deposits / Balances

To initiate an order, a 50% deposit on the total invoice amount is required. This deposit will be considered as an implicit approval of the invoice. Please note that deposits are non-refundable. Once the deposit is received, we will order any necessary materials to complete the job. The remaining balance must be paid in full before the order can be picked up or shipped via a messenger service. We accept various forms of payment, including credit cards and checks. Please ensure that all payments are made by the due date to avoid any delays or additional fees.

CREDIT CARD TRANSACTIONS

Print Renegades applies a 3% credit card fee to all transactions completed remotely or in cases where a card needs to be manually entered. This fee is imposed to offset the heightened risk of fraud associated with such transactions. However, transactions conducted in person at our terminal and amounting to less than $1,250 will not incur any processing fees. Considering the aforementioned increased fees, transactions exceeding $5,000 necessitate submission through ACH wire transfer or check for processing and credit cards will not be accepted.

Turnaround Times

The standard turnaround time for any order is approximately 10-12 business days. Turnaround times begin once we have received a 50% deposit as well as both invoice and mockup approvals. Turnaround times may vary based on order size, current workload, holidays, or any other unforeseen circumstances. All invoices will have a completion date clearly stated, which is considered for end of business on the specified date. Please note that turnaround times do not include the time it takes to ship your items to any specific destination.

Rush Fees

If you need your order completed faster than our standard turnaround time of approximately 10 business days, we offer expedited service for an additional fee. The fee will depend on the size of your order, the level of complexity, and the amount of time we have to complete it. Please note that rush orders are subject to availability and may require us to reschedule other jobs. We will do our best to accommodate your request, but we cannot guarantee that we will be able to fulfill it.

If we are able to accommodate your request, the rush fee will be calculated based on the amount of additional time and effort required to complete your order, and will be added to your total invoice. Please contact us to discuss your specific needs and to get an estimate for the rush fee.

Stocked Blank Apparel

At Print Renegades, we strive to maintain a consistent stock of blank apparel for in-house use. However, we typically only stock one brand of blank apparel at a time. While we do our best to use the same brand for an entire order, it may be necessary to switch brands in between orders or to use two different brands in your order. Rest assured that we will choose the most similar blank apparel possible, but there may be instances where slight differences are noticeable. Please contact us if you have any questions or concerns regarding the blank apparel used for your order.

Shipping

Print Renegades is happy to ship your order anywhere in the contiguous United States. It should be stated that you require your order to be shipped at the beginning of the order process if possible to allocate enough time to package your items appropriately and measure/weigh those packages to determine shipping costs.

Shipping costs will be estimated and added to the invoice to be finalized at the completion of the order. Once the order is completed and packed for shipping, more accurate shipping costs can be determined and adjusted on the invoice. These cost will be made apparent to the customer before collecting the balance payment on the order. The balance on the order must be paid before any packages can be processed for shipping.

Print Renegades shall not be held liable for any damages to printed items during transit caused by the shipping company or third-party carriers. The Client acknowledges that Print Renegades utilizes the services of such shippers and any claims or disputes shall be directed to the respective shipping company. The Client agrees to indemnify and hold Print Renegades harmless from any claims, demands, or losses arising from the shipment of printed items. Print Renegades' liability is limited to the actual value of the damaged or lost items. It is recommended that the Client consider obtaining insurance coverage for protection. By placing an order, the Client agrees to these terms.

Damages / Quality Control

Print Renegades understands the importance of quality control in delivering exceptional print products to our clients. While we have strict procedures in place to minimize the likelihood of errors, we acknowledge that mistakes can happen. To account for this, we estimate a 5% damage rate for every order, with the maximum possible damage rate being 10% per printed design (flatstock damage rates may be higher). We will not charge you for any items that you do not receive due to damages. 

It is the client's responsibility to inspect their order within 48 hours of receipt for any quality concerns. Any damage claims made after the 48-hour window will not be honored.

Please note that if you provide your own garments for printing, Print Renegades will not be responsible for damages that occur while the garments are in our possession or during the printing process. Additionally, garments purchased through our wholesale distributors are not subject to additional quality control inspections before printing. While we take measures to identify and remove sub-standard garments during printing, any issues with the quality of the garment itself are the responsibility of the manufacturer and not Print Renegades.

Individually Packaged Items

We aim to reduce waste as much as possible, and one of the ways we do this is by discouraging the use of individually packaged items from our suppliers. If any items being supplied for contract printing are individually packaged, regardless of the supplier's packaging materials, an additional fee will be added to your invoice to cover the cost of removing and disposing of the packaging. If this is disclosed when the invoice is created, you will have the option to remove and dispose of the packaging yourself. However, if we are not informed until the time of unpacking your garments, a charge of $0.20 - $1.00 per item will be added to your invoice to cover the additional cost.

DTG Pretreatment

DTG Pretreatment is a chemical solution that is used to ensure white DTG printer ink adheres to most dark-colored garments. It can also be used on white garments to enhance vibrancy, but it is optional. Please be aware that this solution can cause a delayed chemical reaction with some dyes or fabrics, leading to staining or discoloration around the printed or pretreated area after being exposed to heat. We communicate this risk to you and take precautions to minimize the probability of this happening, but some fabrics or colors may be more prone to this than others. While we do our best to avoid or prevent this from happening, there may still be cases where marks or staining are visible. Please note that Print Renegades cannot be held responsible for any issues related to the pretreatment process.

Print Quality / Care Instructions

We take pride in producing high-quality prints that are meant to last. However, the longevity of the print is dependent on how well the garment is cared for. It is important to follow the care instructions on the label of the garment to ensure the print stays intact. Please note that some specialty inks such as foils, metallic ink, and puff ink may have varying results depending on the type of garment they are applied to and may not be as permanent as regular ink. While we do our best to ensure the best possible outcome, we cannot guarantee the durability of specialty inks.

Ink Colors / Color Matching

Providing custom ink colors to meet your design needs is something we do by hand with the utmost care. When creating custom colors, we reference Pantone color swatches from their Formula Guide (either C for Coated or U for Uncoated) and translate the colors in your provided digital artwork to the corresponding Pantone codes. However, please note that due to the nature of hand-mixing ink, there may be slight variations in color from batch to batch, and colors will be matched within 1-2 shades. We take every precaution to ensure consistency across multiple runs of the same print, but there may still be slight variations in color. If you anticipate running more of the same design in the near future, please let us know, and we can mix a larger quantity of the ink and label it accordingly.

Screens

We do not store the screens used to print your design by default as they are regularly reclaimed and reused in order to keep our costs and pricing as low as possible. If you need the screens used to print your job to be delivered along with your completed order, please let us know before finalizing your invoice so we can charge you accordingly for each screen being purchased. The cost of each screen will depend on its size and mesh count.

Inside Tag Printing

Printing inside care labels is a delicate process, and while we take all necessary precautions to avoid it, there is still a chance that the image printed may show through onto the back of the garment, particularly on thinner or lighter-colored fabrics. If the artwork is dense and uses a lot of ink, the risk increases. To minimize this risk, it is recommended to keep the artwork simple, especially when printing on light-colored garments. Additionally, if an image is printed in the high center back of a shirt opposite the inside tag print, the graphics may conflict and show through, making it difficult to read each of them. It's important to keep this in mind when organizing artwork placements.

Existing Tag Removal

We understand that many of our clients prefer to remove the inside tags from their garments for branding purposes. However, we want to make you aware that not all inside tags are easily removable even if they are marked as "tear-away". While some tags tear away cleanly, others may leave small holes or torn threads. In some cases, we may need to cut the tag out entirely, which could result in remnants of the tag being trapped in the neck taping of the garment (learn more on our Print Hints Page). While we will always take precautions to minimize any damage caused by the removal of inside tags, we cannot be held responsible for any damage that may occur during this process.

Missing Inside Tag Sizes

In cases where the provided artwork for inside tags does not include all garment sizes, we reserve the right to tape off the size information an existing tag and print the artwork without it to avoid delays or additional costs. We will leave the existing labels inside the garment or add size stickers to ensure that sizes are known to the end-user. However, we will always strive to print on every size of tag/artwork that is provided to us.

All-Over Printing

The proper way to achieve an all-over print would be to print on the fabric panels or rolls before cutting and sewing the garment together. Printing all-over a constructed garment can present several challenges and complications: printing a t-shirt this way on a regular screen-printing press is extremely difficult and inconsistent as the garment cannot lay completely flat or be held in place particularly well. Printing over seams, pleats, pockets, etc. WILL produce inconsistencies in the print due to the accumulated ink in the gaps created by the uneven surfaces. Although we will always be upfront about this before taking on a job, Print Renegades can not be held responsible for any of these inconsistencies due to the nature of screen printing in this manner. You can read more about this on our Print Hints Page.

Foil Transfers

Foil transfers are not designed to be permanent decoration as the metallic foil will tarnish or flake off slightly after a few washes. It is recommended to include care instructions with any foil-decorated garments to limit the amount of damage that could occur to the foil from improper care. These instructions should include washing all garments inside out in cold water, gentle cycle, then air dry if possible (or machine dry low/no heat). Large solid areas of foil may exhibit slight speckling and might not be fully covered with foil usually due to the texture of the garment itself. Every effort is made to minimize these effects. However, predicting the final quality of a foil transfer is not always possible. Foil is better suited for distressed looks, accents, and designs with primarily negative space on most garments. Print Renegades is not liable for any inconsistencies with foil transfer printing should you choose this method of decoration.

Screen Printing Fine Details

While we make every effort to achieve fine detail in screen printing, there may be instances where it is not possible. This is especially true for highly textured items like ribbed or knit garments, heavyweight tote bags, and metallic ink, which can prevent us from printing through a fine enough mesh to achieve high detail. We will always be upfront about the risks and limitations of a job, and we will provide mockups to specifically point out any possible complications with fine detail. It is important to carefully review and approve these mockups before proceeding with an order. Approving a mockup indicates that you accept any and all risks involved with moving forward with your order, and Print Renegades cannot be held liable for any inconsistencies with fine detail in the final print.

Pricing and Policy Changes

Print Renegades reserves the right to modify pricing structures or policies at any time without prior notice. For credit card transactions where the physical card is not present or must be manually entered, a processing fee of 3% of the total cost will be added to the final invoice. This fee is non-negotiable and is in place to cover the additional costs associated with these types of transactions. By proceeding with the transaction, the customer acknowledges and agrees to this fee. Please note that any refunds issued will not include the original credit processing fee that was charged at the time of the initial payment. This fee is non-refundable and will be deducted from the refund amount.

USE OF PROCESS VIDEOS AND IMAGES

Print Renegades reserves the right to use process videos and pictures of any production job contracted with us as promotional content on our website or social media channels, unless the client provides explicit written instructions to withhold permission for such use before the production begins. Failure to do so will be deemed as granting permission to Print Renegades.

While using process videos and pictures, Print Renegades acknowledges that the ownership and intellectual property rights to the client's design and artwork remain with the client. No ownership or rights are transferred to Print Renegades through the use of such videos and pictures.

This clause shall remain binding for the duration of the contract, including any extensions or renewals. Print Renegades shall not be liable for any damages arising out of the permitted use of process videos and pictures as outlined in this clause. The client agrees to indemnify and hold Print Renegades harmless from any claims, damages, or expenses arising out of the permitted use of process videos and pictures as outlined in this clause.

This clause shall be governed by and construed in accordance with the laws of California, and any disputes arising out of or in connection with this clause shall be subject to the exclusive jurisdiction of the courts of California.

This clause represents the entire understanding between the client and Print Renegades regarding the use of process videos and pictures, superseding all prior negotiations, representations, and agreements, whether written or oral.

Intellectual Property

Print Renegades respects intellectual property rights and complies with Title 17 of the United States Code, Section 512. We have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with the law. Print Renegades does not assume responsibility for replicating any artwork containing copyright-infringing material. It is the sole responsibility of any client providing artwork or graphics that are not their own to verify that it is properly licensed. If Print Renegades receives any claims of copyright infringement related to any artwork provided by a client, we will forward the claim to the client in question. It is the client's responsibility to respond to the claim and take any necessary action to resolve it.

Indemnity

You agree to indemnify, defend, and hold Print Renegades and its affiliates, as well as their respective officers, directors, employees, and agents, harmless from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees and costs of litigation, arising from or related to your use of the services provided by Print Renegades, any violation of this Agreement, or any infringement of any third-party rights. This indemnification obligation shall survive the termination or expiration of this Agreement. This Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the federal or state courts located in the County of Los Angeles, California, and each party hereby consents to the personal jurisdiction and venue of such courts.